Digital Transformation Archives - Tax.com https://tax.com/tag/digital-transformation/ Global Tax Expertise Meets Smart Technology Wed, 31 Dec 2025 20:24:05 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://tax.com/wp-content/uploads/2022/08/Favicon_t_260x260.svg Digital Transformation Archives - Tax.com https://tax.com/tag/digital-transformation/ 32 32 Inside the Integration: How OTG Partnered with Ryan and tax.com to Solve Complex Tax Challenges  https://tax.com/insights/2025/inside-the-integration-how-otg-partnered-with-ryan-and-tax-com-to-solve-complex-tax-challenges/ Fri, 28 Nov 2025 07:10:19 +0000 https://tax.com/?p=79142 Operating in airports nationwide, OTG runs dining and hospitality services in one of the most complex tax environments possible. Every airport and municipality has its own rules. Every location has a different mix of taxable and nontaxable items. Layer in audit requirements and reporting deadlines, and the process of staying compliant quickly becomes overwhelming.  “Getting reports—what’s taxable, what’s not? We’ve run into a lot of challenges over […]

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Operating in airports nationwide, OTG runs dining and hospitality services in one of the most complex tax environments possible. Every airport and municipality has its own rules. Every location has a different mix of taxable and nontaxable items. Layer in audit requirements and reporting deadlines, and the process of staying compliant quickly becomes overwhelming. 

“Getting reports—what’s taxable, what’s not? We’ve run into a lot of challenges over the years.”  Todd Wegener, OTG 

The complexity wasn’t just about data. It was about trying to manage disjointed processes across dozens of locations with limited automation, heavy manual work, and rising exposure to audits. 

The Challenge 

Before integrating tax.com into their Ryan services, OTG explored other software vendors. While those vendors promised automation, none were able to deliver the functionality OTG actually needed. The tools often sounded good in theory, but when it came time to address OTG’s audit risks, reporting complexity, and multi-location tax needs, the solutions fell short. 

That left OTG stuck at “current state” with: 

  • Processes that weren’t connected 
  • Manual gaps that created risk 
  • Audit challenges that never truly went away 

What OTG needed was more than software. They needed a partner who could blend technology with tax expertise and design a solution around their specific challenges. 

The Approach 

Ryan and tax.com delivered something unique: a combined software and services model where the tax firm and the software company work as one team. 

1. Building Trust Through Services 

The relationship didn’t begin with software; it began with Ryan’s tax services, guided by Client Services Principal Creed Shawera. From the very first interaction, Creed focused on listening to OTG’s challenges and proving value quickly. 

Through Ryan’s success-fee services, Creed and the Ryan team identified opportunities for meaningful tax savings early in the partnership. That early win demonstrated Ryan’s depth of tax expertise and commitment to solving real problems. 

This early success created a foundation of trust. As Todd and OTG saw firsthand, Creed wasn’t just there to sell a product. He was there to understand their business, deliver results, and build a relationship grounded in service. 

“Todd was very open from the beginning of the relationship. Through that interaction we were able to effectuate some significant savings for OTG through our traditional success-fee-based services.”  Creed Shawera, Principal, Client Services 

2. Listening First, Designing Later 

Instead of dictating, Creed asked the right questions: Where were the biggest pain points? What slowed down the team? Which areas of reporting were most audit-sensitive?  

That “listening-first” approach stood in sharp contrast to prior providers and ensured that the solution would reflect OTG’s reality. 

3. Cross-Functional Deployment 

When the conversation turned to automation, Ryan and tax.com worked side by side. Ryan’s Client Services team and tax.com’s technology experts collaborated directly, engaging across functions to design the right deployment. 

Creed explained, “This was truly a cross-functional deployment. We had to engage both Ryan’s services and the tax.com technology team to deliver the solution Todd needed.” 

4. A Custom Software Solution 

The outcome wasn’t an off-the-shelf product. Together, Ryan and tax.com effectively built a custom deployment of the software, automating tax functionality and tailoring it around OTG’s complex airport operations. 

Creed made the philosophy clear: 

“We wanted to deliver the solution that OTG needed. There was no point to deploy a solution that’s going to at best keep them at current state.” 

5. One Partner, Not Multiple Vendors 

One of the biggest benefits for OTG was having a single partner accountable for both services and software. With Ryan and tax.com working as one, OTG didn’t have to juggle multiple providers or worry about misaligned priorities. 

This is something no other provider can offer: a tax firm with battle-tested tax software.  

“What makes Ryan and tax.com’s relationship so perfect is that we have the expertise and we have the software available. We can really think of the perfect way to implement that for our customers that exactly fits their needs.” — Anders Vonderheyde, Vice President, Customer Success, tax.com 

The Results 

By combining customer service, deep tax expertise, and flexible technology, Ryan and tax.com delivered outcomes that OTG hadn’t been able to achieve before: 

  • Immediate savings from Ryan’s service expertise. 
  • A tailored automation solution that streamlined reporting and reduced audit risk. 
  • One integrated partner delivering both services and software, removing the silos of multiple vendors. 
  • A foundation for long-term scalability, where the solution grows with OTG instead of holding them back. 

Ready to Solve Your Tax Challenges? 

If you’d like to see how we can combine services and software to tackle your toughest tax challenges, schedule a consultation today. 

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A New Era of End-to-End Tax Solutions: How tax.com Brings It All Together https://tax.com/featured/2025/a-new-era-of-end-to-end-tax-solutions-how-tax-com-brings-it-all-together/ Wed, 23 Jul 2025 07:57:45 +0000 https://taxcomdevelop.wpengine.com/?p=79029 In today’s business landscape, tax compliance isn’t just a necessity, but a constant challenge. Companies face a constantly-evolving patchwork of regulations, mounting compliance costs, as well as the risk of penalties that can directly impact the bottom line.

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Welcome to tax.com: A Unified Tax Solution 

In today’s business landscape, tax compliance isn’t just a necessity, but a constant challenge. Companies face a constantly-evolving patchwork of regulations, mounting compliance costs, as well as the risk of penalties that can directly impact the bottom line. Too often, organizations manage their property tax, indirect tax, unclaimed property, and transfer pricing obligations within silos, using disconnected systems and manual processes. 

At tax.com, we believe there’s a better way. 

Born from decades of tax expertise and strengthened through strategic acquisitions, tax.com brings together a complete suite of end-to-end tax solutions under one umbrella. Whether your challenge is optimizing property tax operations, navigating indirect tax rules, or ensuring compliance across jurisdictions, tax.com is your one-stop platform for transforming tax complexity into clarity. 

 

The Vision: Simplifying Every Tax Challenge 

Tax.com is more than a logical aggregation of products – it’s the end-product of a bold, client-focused vision: to simplify every aspect of tax for businesses of all sizes and industries. 

For too long, tax departments have needed to navigate across a landscape of disparate tools and piecemeal solutions, often lacking integration, transparency, and efficiency. A complicating variable had always been that in the absence of purpose-built applications that could streamline the process, it was often manual. Ryan, the global leader in tax services, recognized this gap. Tax.com is the result, and offers a centralized ecosystem seamlessly integrating technology, automation, and expert services, giving clients full control over their tax landscape. 

The goal is simple: provide a platform where property tax, indirect tax, transfer pricing, and unclaimed property aren’t managed in isolation but harmonized within a single, powerful environment. Tax.com provides tax professionals with the tools required to transform tax operations from reactive and compliance-based to a proactive one, and unlock strategic opportunities, driving savings, minimizing risk, and helping clients reclaim valuable time. 

 

Strategic Acquisitions: Strengthening Our Foundation 

Tax.com’s ability to deliver true end-to-end solutions didn’t happen overnight. It’s been fueled, in part, by Ryan’s strategic acquisitions, where each one has been carefully selected to expand and strengthen the offerings within our product portfolio, ensuring a full range of client tax needs are addressed. 

A pivotal milestone was Ryan’s 2022 acquisition of the OneSource Property Tax and Transfer Tax Solutions. This move brought best-in-class compliance tools and deep data management capabilities under the tax.com umbrella, providing clients with industry-leading technology to streamline property and transfer tax processes. 

More recently, Ryan completed the acquisition of the Altus Group’s Tax Services Business, bringing in a team of seasoned tax professionals and industry-trusted technologies, including itamlink, a robust property tax platform known for its transparency, real-time data access, and appeal management capabilities. This acquisition further cemented tax.com’s position as the go-to platform for organizations looking to modernize their property tax strategy and address innovative ways to reduce risk. 

Each acquisition has been guided by one goal: to assemble the most comprehensive, integrated, and client-centric suite of tax solutions in the market today. 

 

A Fully Integrated Ecosystem: Our Solutions at a Glance 

What makes tax.com unique isn’t just the breadth of offerings, but how seamlessly they work together to solve complex tax challenges across multiple industries and jurisdictions. Our platform combines best-in-class technologies with decades of expertise to deliver an ecosystem that’s as powerful as it is easy to navigate. 

Here’s a closer look at what tax.com offers: 

  • Property Tax Solutions: 
  • From itamlink to PropertyPoint, Optimus, OPT, TaxFeed, and TaxSets, our tools provide visibility, automation, and control at every stage of the property tax lifecycle—from budgeting to compliance to appeals. 
  • Indirect Tax Solutions: 
  • Products like PinPoint, FilePoint, ControlPoint, and RatePoint simplify indirect tax compliance, filing, and rate management, reducing the burden of ever-changing tax codes. 
  • Transfer Pricing Solutions: 
  • Our Transfer Pricing Documenter and Transfer Pricing Operational solutions support organizations in managing transfer pricing documentation and processes efficiently and accurately. 
  • Unclaimed Property Solutions: 
  • Offerings like Tracker, PRO MailRoom, and Owner Claims Portal help clients manage and resolve unclaimed property obligations while minimizing risk and administrative headaches. 

Each of these solutions delivers standalone value, but together they create a connected, streamlined tax environment where clients can operate confidently, compliantly, and efficiently. 

 

Innovating for Tomorrow: Our Commitment to Clients 

At tax.com, we believe tax technology should evolve as fast as the business landscape, and we’re totally committed to leading that evolution. Our platform isn’t static but is continuously enhanced to stay ahead of regulatory changes, new compliance challenges, as well as the shifting priorities of the organizations we serve. 

But technology alone isn’t enough. What really sets tax.com apart is our client-first philosophy. We combine cutting-edge solutions with a deep bench of experienced tax professionals who act as trusted advisors, helping clients navigate complexity with confidence. Whether it’s integrating with financial systems, providing strategic tax planning support, or ensuring compliance across multiple jurisdictions, our partnership goes far beyond software. 

With tax.com, clients gain not just tools, but a collaborative relationship purposefully designed to drive lasting success, reduce risk, and unlock measurable value wherever possible. 

 

Discover the Future of Tax Management Today 

Tax.com represents the next generation of tax solutions. It is an all-in-one platform built to simplify, streamline, and elevate your tax operations. Whether you’re trying to make sense of property tax complexity, indirect tax compliance, transfer pricing documentation, or unclaimed property management, tax.com is designed to deliver clarity, control, and confidence. 

We invite you to explore how our integrated suite of solutions and expert services can transform the way your organization approaches tax. 

Ready to get started? Contact us today to schedule a consultation, request a demo, or learn more about the future of tax management at tax.com. 

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Top Reasons Tax Departments Are Moving Toward Integrated Tax Technology  https://tax.com/insights/2025/top-reasons-tax-departments-are-moving-toward-integrated-tax-technology/ Wed, 07 May 2025 08:12:03 +0000 https://taxcomdevelop.wpengine.com/?p=79042 Tax departments are evolving from reactive cost centers to strategic partners. But with outdated tools and siloed systems, many struggle to keep up.

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Tax departments are evolving from reactive cost centers to strategic partners. But with outdated tools and siloed systems, many struggle to keep up. This post explores the top five reasons why integrated tax technology is becoming essential for organizations managing complex obligations across property tax, transfer pricing, and unclaimed property.  

Tax departments are no longer back-office functions operating quietly in the background. Today, they’re expected to contribute to strategic planning, safeguard compliance across a growing number of jurisdictions, and deliver insights supporting better business decisions. But here’s the problem: many tax teams still rely on outdated tools like spreadsheets, disconnected systems, and ad hoc processes that weren’t built to handle this level of complexity. 

It should come as no surprise that more organizations are turning their attention to integrated tax technology platforms. In addition to these systems digitizing forms or automating reminders, they connect the dots across departments, tax categories, and jurisdictions to provide real-time data, automate workflows, and reduce risk. For companies managing property tax, transfer pricing, or unclaimed property (or all three), integration has become not just a “nice-to-have” but a competitive necessity. 

Here are the top five reasons why integrated tax technology is quickly becoming the gold standard for modern tax departments, and how it’s transforming the way organizations manage tax obligations from end to end. 

1. Fragmented Systems Amplify Risk and Complexity 

If you ask any tax professional what their biggest pain points are, chances are high you’ll hear about the struggle to manage multiple systems that don’t talk to one another. Property tax teams might be tracking due dates and assessments in Excel, while the unclaimed property group uses legacy software or outdated internal tools. Meanwhile, the transfer pricing team is working off static Word templates and manually assembling documentation. 

This patchwork approach doesn’t just waste time, it opens the door to risks like these: 

    • Duplicate data entry and human error 

    • Mismatched information between systems 

    • Missed deadlines because of lack of visibility 

    • Audit exposure because of incomplete documentation 

When tax categories are managed in isolation, no one has a full view of what’s happening across the department. That’s why integrated systems are becoming essential, as they break down silos, align processes, and ensure data flows smoothly from one area to another, reducing the chance of something slipping through the cracks. 

2. Integration with Financial Systems Improves Accuracy and Speed 

Tax functions don’t operate in isolation; in fact, they rely on information from across the organization, especially from finance, legal, and accounting. Yet too often, tax teams are stuck manually pulling data from enterprise resource planning (ERP) systems, reconciling reports, and uploading static files that quickly go past their “best before” date. 

Integrated tax platforms flip the script on this. They connect directly with ERP, lease accounting, fixed asset systems, and document repositories, creating real-time data synchronization that improves both speed and accuracy. Here’s what that enables: 

    • Timely and accurate property tax forecasting because asset and financial data are always up to date 

    • Faster completion of transfer pricing documentation, pulling in the latest intercompany transactions automatically 

    • Seamless tracking of dormant accounts for unclaimed property, with automated matching against stale-dated checks and refunds 

The result is less time spent chasing data and more time focusing on value-added work. Integration isn’t just a tech feature but an operational advantage accelerating everything from budgeting to audit prep. 

3. Automation Reduces Manual Work and Human Error 

The benefits of automation go beyond speed, as they also dramatically reduce the risk of mistakes. Integrated platforms can automate dozens of tasks tax teams still do manually today such as: 

    • Automatically flagging material changes in property assessments 

    • Generating appeal documentation pre-populated with verified data 

    • Calculating unclaimed property thresholds by jurisdiction 

    • Compiling transfer pricing files that align with Organization for Economic Co-operation and Development (OECD) and Internal Revenue Service (IRS) requirements 

By letting the system handle routine, repetitive work, tax professionals are freed up to focus on the big picture: identifying risk, optimizing processes, and guiding strategic decisions. Unlike spreadsheets, which can hide errors until it’s too late, automated systems ensure consistency, auditability, and reliability across every jurisdiction. 

In other words, automation doesn’t replace tax professionals, it empowers them. 

4. A Unified View Enhances Governance and Risk Management 

If you can’t see it, you can’t manage it. Yet many tax departments lack a centralized view of their obligations, exposure, and activity across different jurisdictions. This creates an enormous governance risk, especially in today’s environment where tax authorities are becoming more aggressive and audit scrutiny is on the rise. 

An integrated tax platform gives leaders and stakeholders a single-pane-of-glass view into the organization’s entire tax landscape. This includes: 

    • Real-time dashboards showing liabilities, due dates, and compliance status 

    • Centralized documentation and audit trails for each filing or appeal 

    • Alert systems that flag deadlines, discrepancies, or unfiled returns 

For organizations managing property across dozens or even hundreds of jurisdictions, or juggling intercompany pricing models globally, this visibility is a game-changer. It empowers leaders to identify issues early, mitigate risk proactively, and respond with confidence during audits or investigations. 

5. Scalability for Growth and Complexity 

As businesses expand (either organically or through M&A) their tax obligations grow more complex. New assets mean more assessments to track. New entities mean new intercompany transactions and documentation needs. Expanding into new states or countries triggers a web of new unclaimed property rules. 

Scaling with manual processes or disconnected systems isn’t realistic. Integrated tax platforms are built for this reality. With scalable infrastructure, configurable workflows, and jurisdictional logic baked in, these systems make it easy to: 

    • Add new properties and jurisdictions with minimal setup 

    • Accommodate changing entity structures for transfer pricing 

    • Update unclaimed property rules as laws evolve 

In short, integrated systems grow with you, rather than holding you back. They provide the foundation tax teams need to confidently navigate growth, complexity, and change. 

Final Thoughts: The Tax Function Is Becoming a Strategic Hub 

More than ever, the tax function sits at the intersection of compliance, finance, and strategy. With that role comes an urgent need for better tools that don’t just digitize but connect, automate, and empower. 

The shift toward integrated tax platforms isn’t just a trend as much as it’s a transformation. Forward-looking tax teams are moving beyond spreadsheets and siloed solutions to embrace systems that deliver: 

    • Greater efficiency 

    • Stronger compliance 

    • Strategic insight 

At tax.com, we’re helping organizations get there with a suite of powerful solutions for property tax, transfer pricing, and unclaimed property—all designed to work together in one connected ecosystem. 

Ready to Transform Your Tax Operations? 

Discover how integrated tax technology can streamline your operations, improve compliance, and free your team to focus on what matters most.  

Schedule a customized demo or speak with a solutions expert today. 

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